Diversifying Customer Footprint Beyond the Tech Startup Ecosystem for FinTechs

The macro backdrop is challenging for FinTech: the SVB collapse forced FinTech companies to strategize on how to diversify their deposit base to avoid concentration risk. Furthermore, every company is consolidating/reducing SaaS vendor spend. Finally, typical prospecting strategies like LinkedIn prospecting only work if decision-makers are actually on LinkedIn. So, the question is - how to set up a sustainable channel to outbound to well-performing industries behind the curve on digital transformation like construction, manufacturing, transportation, and digital media that are relatively unimpacted by the slowdown in VC funding and rising interest rates?

Rho is a Series B neo-bank offering a single-pane-of-glass banking platform offering AP integrations, accounting automation, spend management, corporate card services, checking, and treasury management services.

Their GTM includes a heavy outbound motion involving email sequencing and calling into prospects in industries typically unreachable on typical SDR channels like Linkedin and Twitter.

Typically, decision makers in industries like construction and manufacturing are open to evaluating solutions that offer integrations for their AP/accounting to save time and costs on manual reconciliation and reporting, but are simply not aware that such solutions exist.

A courteous, professional phone call is the single most effective marketing channel to connect with a prospect and deliver a pitch that convinces them to evaluate a solution/service, but this approach is also the most challenging to scalably utilize. Typically this involves hiring full-time SDRs, which incurs recruiting, training, tool spend, and management time and costs.

Rho used Glencoco to directly prospect into a leads list of business owners, CEOs and CFOs of these non-tech verticals because they were more receptive to cold calling than they were to email marketing.

Glencoco is not a SaaS tool in the traditional sense with licensing fees, onboarding costs where you need to justify cost per user. Glencoco was designed by and for Growth teams to set up, monitor, manage, and pause an outbound cold calling campaign as easily as they could set up a Linkedin or Instagram ad campaign.

With Glencoco, Rho and other companies can self-onboard and publish a campaign that:

• Specifies a price per qualified meeting
• The qualification criteria
• Upload a calling script and training modules
• Sync their CRM bi-directionally or upload a CSV
• Connect their AEs’ calendar availability to the platform
• Set up multiple segmented campaigns
• Pay only per qualified meeting
• Monitor and view results through a dashboard
• Be able to real-time field questions from callers

Rho utilized Glencoco to set up cold calling campaigns to outbound and call into CFOs and controllers in the construction and manufacturing space to drive new customer acquisition in diversified industries beyond the typical startup/tech crowd.

The following are the results that Rho was able to generate, without paying SaaS subscription fees, hiring additional Sales Development Reps, and paying only per qualified outcome.

• Duration: 5 months

• Campaign Industry Focus: Construction, Manufacturing, Digital Media

• Opportunities: 41

• Pipeline (Monthly Card Spend): $6.5M

• Pipeline (Annual Card Spend): $78M

• Application/Activation (Monthly Card Spend): $1.6M

• Application/Activation (Annual Card Spend): $19.2M

• Total Spend: $32,800

• ACV/CAC: 8.7:1 (assumes 1.5% card spend fees.)